If you can’t find your role in the list, please register a 7Road platform account and click the ‘SUPPORT’ button to initiate an application.

In the application, Your email adress, platfrom, server, role name and in-game itemlock password are necessary.And other detailed information such as your last recharge time and amount or your last login date or Remaining coins and bound coins or some other images that can prove your identity would be much helpful!

For example:

It may take some time (within 2 days) for us to review your application. We will answer you as soon as we can via email.

Please do NOT resubmit the ticket before you receive a reply, which may cause mistakes after repeat retrieval. Thanks for your patience and understanding!